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General Data protection Regulation (GDPR)(GDPR)

General Data Protection Regulation (GDPR) Compliance Statement

Effective Date: 25 February 2025

Inclusion and Accessibility Labs DAC T/A Vially ("we," "us," or "our") is committed to protecting the privacy and security of personal data. We adhere to the General Data Protection Regulation (GDPR) and ensure that our data processing practices align with its principles.

1. Data Collection and Processing

We collect and process personal data only when necessary to provide our services, improve our platform, and comply with legal obligations. This includes:

  • Customer account information (e.g., name, email, payment details)
  • Usage data for service improvement and analytics
  • Communication data for customer support

2. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Performance of a contract (providing our services)
  • Legitimate interest (service improvements and fraud prevention)
  • Legal compliance (record-keeping and regulatory requirements)
  • User consent (for marketing and non-essential cookies

3. Data Security and Retention

We implement robust security measures to protect personal data from unauthorized access, alteration, or disclosure. Personal data is retained only as long as necessary for service provision, legal compliance, and legitimate business interests.

4. Data Subject Rights

Under GDPR, users have the right to:

  • Access, rectify, or delete their personal data
  • Restrict or object to data processing
  • Data portability (obtain a copy of their data in a structured format)
  • Withdraw consent for processing (where applicable)
  • Lodge a complaint with a data protection authority

Requests regarding personal data can be sent to hello@vially.io.

5. Data Sharing and Third-Party Processors

We do not sell personal data. However, we may share necessary data with trusted third-party service providers for payment processing, analytics, and infrastructure support. These third parties are bound by GDPR-compliant agreements.

6. International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms to protect user data.

7. Updates to This Policy

We may update this GDPR compliance statement as needed. Significant changes will be communicated through our platform or via email.

For further information or GDPR-related inquiries, please contact us at hello@vially.io.